Overview

  1. All orders will be shipped within two business days after purchase. Please note that there will be no shipping on weekends or holidays. These orders will be shipped the next business day.

  2. We are not responsible for missing data or incorrect addresses, in the event that due to an error in the address provided by the customer the package has been delivered incorrectly, Mindful Addictions will not be responsible or will not have the obligation to replace the lost product (s).

  3. Any error in the address after your order is shipped will cause delays in delivery, it will also cause an additional charge by USPS of $ 18.00, otherwise, if the package is returned to our warehouse and we have to ship it again, it will also cause an additional charge by USPS of $22.00 in the USA those charges have to be paid by the customer.

  4. You can place a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. CLAIMS MUST BE MADE WITHIN 24 HOURS AFTER RECEIVING YOUR ORDER. Any claim, after this time, will not be processed. Before placing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including any area out of potential weather hazards. You should also check with anyone who might have retrieved the package.

  5. If you received an incomplete order or a damaged package you have to send pictures of the label and the box, if it is damaged you should keep the package until USPS picks it up, as it is part of the claim process. You have to place the CLAIM WITHIN 24 HOURS AFTER RECEIVING YOUR ORDER. Any claim, after this time, will not be processed.

  6. In case the customer does not want to pay the fee when the order is returned or needs address correction, a fee for the amount of $30.00 will be deducted from the initial payment to pay for the restocking fee and the remainder will be reimbursed to the credit card from which the payment was made.

Need help?

Contact us at bmot@mindfuladdictions.com for questions related to refunds and returns.